This is my favorite story when dealing with people about their taxes.
Me: Hello, this is Ydog at Awesome Accountants R Us. I still need some paperwork to finish your taxes. I need you to bring in your Trusts.
Lady: Well I don't know why you need that.
Me: I need this to finish your taxes. The information about the trusts go on your tax forms.
Lady: Why didn't you ask me for this last year?
Me: I used this information last year also. I have it here right in front of me.
Lady: I don't know if I feel comfortable bringing that to you.
Me: Well, then I can't finish your taxes.
Lady: What do you need again?
Me: Your trusts. Can you bring in your trusts?
Lady: Well, I guess I could get my son to help me bring them in but I still don't know why you need them.
Me: Your trusts go on your tax return. They do every year. Please bring in your trusts so that I can finish your taxes.
Lady: Ok, I will bring in my trucks, but they haven't been washed in years and they have weeds in the back.
Me: Let me just call your son.
That is fabulous.
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